PCS UNIT - SUPPORT PROBLEM-SOLVING
(Problems - Causes - Solutions)
Reduce the time
required to solve and eliminate operational problems
by using employees' expertise in documenting, sharing
and improving their problem-solving abilities
Proposed problem-solving process
PROBLEMS
- create list of potential problems
- prioritize
problems by frequency of occurrence
- describe characteristics of each
one
CAUSES
- create a list of potential causes
- prioritize
causes by frequency of occurrence
- describe characteristics of each
one
- indicate the verification made to validate
the choice of probable cause
SOLUTIONS
- create list of potential solutions
- prioritize
them by frequency of occurrence
- describe characteristics of each
one
- describe short term measures taken
to correct situation
IMPROVE
- identify recurring problems
- establish an action plan to permanently
correct or reduce their occurrence
- maintain
your bank of problem-solving expertise up to date
The advantages of the PCS
unit
- reduces
shut down time
- involves experienced employees in sharing and documenting their know-how
- increases the resolution of recurring problems
- easy to use and rapidity of execution
- integrates
training, follow-up and continuous improvement
- ensures the transfer of expertise
in problem-solving
